Frequently asked questions relating to Telehealth:

  1. QN: Am I eligible for an Orthopaedic Telehealth Video / Phone Conference appointment with Mr. Asadollahi at Northern Orthopaedic Clinic?
    • During the COVID-19 Health Crisis, Telehealth appointments are available to anybody requiring specialist orthopaedic shoulder and knee advice by Mr. Asadollahi.
  2. QN: How much will a Telehealth service cost?
    • The Telehealth service is Bulk Billed to Medicare and of no cost to the patient.
  3. QN: How does Telehealth Video / Phone Conferencing work?
    • Firstly, as per all Specialist appointments, a medical referral from your GP / Specialist is still required prior to your Telehealth appointment. You may find that during the COVID-19 Health Crisis, the majority of GP’s/Specialists would also be consulting via Telehealth, so please contact your referring practitioner to enquire about obtaining a referral to see Mr. Asadollahi.
    • For Video Conferencing, you will require access to a desktop computer / laptop device with camera facilities (preferable) or a smart phone.
    • You must be able to access your email account from the device you have chosen to use.
    • At your scheduled appointment time, Mr. Asadollahi will send you a Telehealth conference link via email inviting you to connect with him. All you need to do Is open your email and click on the link.
  4. QN: Do I need to download any particular applications for Telehealth Video Conferencing to wok?
    • At Northern Orthopaedic Clinic, we have chosen to use a video conferencing service called “ZOOM”
    • You DO NOT need to download any applications to connect with Mr. Asadollahi as is works via an invitation he sends to your email address.
  5. QN: What do I need to do to prepare myself for my Telehealth Video Conference?
    • Ensure your computer is on, ready to go and your emails are accessible”.
    • Have the sound on your device switched on.
    • Have a chair accessible in case Mr. Asadollahi requires you to be seated as you may be required to do some knee/shoulder range-of-motion assessments (depending on your injury).
    • Knee patients: please have a bed or couch nearby and camera far enough for Mr. Asadollahi to see the whole leg
    • Shoulder patients: Please have something nearby that weighs about 1KG (like a milk bottle or Juice bottle) as you will need to demonstrate “lifting” for Mr. Asadollahi during your consultation

Suite 6.3, Level 6
10 Martin Street
Heidelberg VIC 3084

Consulting Suite – Main Building Level 1
Cnr Plenty & Greenhills Roads
Bundoora VIC 3083

Suite 3, Ground Floor
Corner of Kingsbury Drive & Plenty Road
Bundoora VIC 3083

Melbourne Orthopaedic Surgeons
188 Gipps St
East Melbourne VIC 3002

Cnr Osburn Place and
Norwell St
Epping VIC 3076

Public Hospitals

185 Cooper St, Epping VIC 3076

160 Gordon St, Footscray VIC 3011